Privacy and Cookie Policy
View Mexico City respects your privacy and your right to control your personal information. We will always be transparent about what data we collect, why we collect it, and we will protect it in the safest way possible.
View Mexico City processes your personal information primarily to fulfil our obligations to you. Our intention is always to not store more personal information than is necessary for the purpose. You are always entitled to request access, correction, or deletion of your personal data.
What information do we collect and why?
As far as website visitors are concerned, we mainly collect your information to provide you with a better website experience. In addition, we process some of your data to market services that we believe may interest you.
As far as our customers are concerned, we collect information to manage and deliver our services. This also means that we need to retain certain information about our customers’ orders for a number of years due to legal requirements.
Information you provide to us
- When you order our services: name, RFC (in the case of a company), address, email address and phone number
- When you are in contact with us: communication via email
Information we collect about you
When you visit our website, we track your activity using Google Analytics and may use it for marketing purposes. For example, when you enter the site we record traffic data, geographical location, IP address, device type, operating system, and browser type used.
Why and how long we retain your information
In order to deliver services to you or to follow up on customer service matters, we need to collect some personal data about you. Below we explain the purpose of collecting the data, how the data is used, the legal basis for using it, and how long we retain the information.
- Administration of your order and delivery of services
We process your personal information to manage your order and then deliver services to you. The data is stored in our customer file and this is necessary due to an agreement. We save them as long as you remain our customer. - Performing and managing customer service matters
We process your personal information in order to perform and manage customer service matters. The data is saved in our email application Outlook and this is necessary due to an agreement. We save the data for 3 years. - Bookkeeping of transactions
We process your personal information for accounting and bookkeeping of transaction. The data is stored in our accounting system because we are required by law. We save the data for 7 years.
How we use the information we collect
View Mexico City collects and stores personal information primarily for the purposes stated below:
- To fulfil orders for the services offered by View Mexico City.
- To be able to provide good customer service, such as managing your enquiries and correcting incorrect data.
- For system administration and to obtain statistical data about the behaviour and patterns of our website visitors. This does not identify an individual person but occurs at an aggregated level.
- To analyse and improve our website by analysing your behaviour on the site.
- To provide you with relevant recommendations and offers based on what others with similar behaviour have shown interest in and what you have viewed and shown interest in.
- To help us develop our site to be more useful and to improve your user experience by customising the display of the site according to the device being used.
- To send you important messages, such as notifications about changes to our terms and policies.
Third-party use of personal information
Our intention is never to share your personal information with third parties unless you authorise us to do so or it is necessary to fulfil our obligations under contract or law. However, we may share information with other companies that process data on our behalf, for example to carry out analysis. All processing of personal data always ensures high security and confidentiality.
View Mexico City only cooperates with partners that handle personal data within the European Union/EEA or with companies that maintain the same level of protection as within the EU/EEA.
About cookies
To make full use of our website, we use cookies on the site. A cookie is a small text file consisting of letters and numbers that is stored in your browser, mobile phone or tablet when you visit a website. The cookie helps website owners recognise your device the next time you visit the site.
When you visit our site, information about your use is stored through cookies. View Mexico City uses cookies to make your use of the website easier and to optimise the experience of the site, as well as to retrieve information such as site visitor statistics (using Google Analytics) to learn more about our users. The purpose is to ensure, maintain and improve the website.
If you wish to restrict, block or delete cookies from your browser, you can do so from your browser settings on your computer or other device. The way you change the settings varies from browser to browser, so we recommend using your browser’s help function to see how to adjust your cookie settings. For example, you can choose to block all cookies or delete cookies when you close your browser.
You can also completely disable Google Analytics cookies by opting out of Google Analytics using their Add-On, available here.
Legal basis
By submitting data to View Mexico City, you give your consent for us to register and store information about which products you purchased and to use the specified personal data for the stated purposes. As the legal basis for the use, we rely on the performance of contracts, legitimate interest or consent. If we use legitimate interest as a basis, it will only be for the purposes stated above.
Request access to your data
Please note that a registered person is entitled at any time to request access, correction, and deletion of personal data, restriction of processing or objection to processing. You can do this by contacting us (see contact details below).
Links to external websites
When our website contains links to third-party websites or materials published by third parties, these links are for information purposes only. Since View Mexico City has no control over the content of these sites, we are not responsible for the content. We are also not responsible for any damages or losses that may arise from the use of these links.
Contact us
For further information about our personal data management or if you have any questions, feel free to contact us.
This Privacy Notice and Cookie Policy is effective from 9 January 2026.